Why an open source community beats access to tech support

I’ve been using Drupal, an open source content management system (CMS), for the websites I manage for over four years now. Though there may be some quirks in working with an open source product, I cannot imagine doing it any other way.Hesitations people may have when considering whether to use an open source product probably include the fact that you can’t just submit a helpdesk ticket when you run into a problem and expect a response within two business days. Most of the time, no single company or entity exists behind an open source project, like with a proprietary system. Instead open source has communities.
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